Shipment policy
Generally delivery is between 6-10 weeks from the time the order is accepted. A deposit of 50% is required with all orders. Units that are in stock will be shipped upon receipt of full payment. All orders must be paid in full prior to shipping.
Shipping
SHIPPING IS DONE BY COMMON CARRIER FREIGHT COMPANIES IN USA, CANADA AND MEXICO. THE CUSTOMER IS RESPONSIBLE FOR COST OF INLAND SHIPPING ONLY. INTERNATIONAL SHIPPING: TENTSPACES SHIPS TENTS AROUND THE WORLD. OUR COMPANY LOGISTICS ASSOCIATE WILL ARRANGE TO GET YOUR TENT TO ANY PLACE IN THE WORLD. FREIGHT COSTS VARY BY COUNTRY. WE WILL ADVISE YOU PROJECTED COSTS AT TIME OF ORDER.
Tentspaces ships units inside USA and outside USA. Clients are responsible for all shipping costs. Units shipped outside USA may be subject to additional local government fees.
Cancelation
Products that are built to order may not be canceled. If for any reason a built to order is canceled it will be subject to a 25% cancelation fee.
Inspections and Returns
It is up to you the client to inspect your product upon receipt. If the product has been damaged in shipping or does not conform to what was ordered notify the Tentspaces in writing within 10 days of delivery. You will be advised what action will be taken. This means an assessment by our management will be made. Damaged parts may be replaced or unit the accepted for return. Client will have the choice of replacement or refund.
Payment terms
A 50% of total purchase price deposit is required with order acceptance. Total purchase price is defined as any customization that carries extra cost to standard units. The remaining balance of the purchase price which may include, sales tax, shipping charges, must be paid prior to shipment release. If a client does not pay the balance within 30 days after request for balance your order may be canceled and a 25% of total price restocking fee will be assessed. There are no refunds on custom orders. If a credit card is used to pay it may be subject to a 3% fee surcharge.
Return policy
We provide all our customers with a refund, return and/or exchange policy on what we sell. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at 1-561-807-1969 within 7 days from the date on which the customer receives their item and keeps the item in its original packaging. Tentspaces will give you instructions on how to return your items. Refunds for returns are not processed until after the returned item has been received and verified.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. Tentspaces reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We will always do our best to accommodate a client. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
Pricing or Typographical Errors – Pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Tentspaces shall have the right, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.